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1. Orders
Orders are binding for both parties from the point in time they
are effectuated.
2. Payment
The tenant shall pay an advance of 25% of the gross rental
amount at the latest two weeks (14 days) after the order has
been placed. When a booking is made online with a credit card,
the account will be charged immediately.
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All travel documents are sent to the tenant as soon as the
advance payment has been registered. The remaining amount must be
paid at least six weeks before arrival. If the advance is not
paid, Din Tur has the right to cancel the order. If the order is
made within six weeks of the arrival date, the entire rental
amount must be paid on the due date. Applications for visas
cost NOK 75 per person, with a minimum charge of NOK 300.
3. Cancellations
Provided that there are at least eight weeks (56 days) remaining
before the agreed arrival date, the tenant can cancel
the order within ten days of placing the order. The advance
payment is refunded to the tenant with the deduction of
a cancellation fee of NOK 500. The tenant can also cancel the
order if cancellation takes place more than ten days after
the order was made but not later than 56 days before the
arrival date. The advance payment must be made to Din Tur.
It is not possible to cancel within 56 days of arrival. The
tenant must then pay the entire rental amount to Din Tur.
Tenants must themselves arrange travel insurance that will cover
any illness or other circumstances over which the tenant has
no control and which make it impossible to make use of the product
that has been ordered.
All cancellations must be made in writing.
4. Changes to orders
Provided that there are at least 56 days remaining before
arrival, the tenant has the right to change the order.
Changes cannot lead to a lower rental amount, and the change
must be in the same year and to the same destination as the
original order. The fee for changes is NOK 300.
5. Arrival and departure times
Arrival time is 14.00, and departure time is 10.00 unless
otherwise stated on our website www.dintur.no or in the
travel documents. If arrival or departure should occur between
23.00 and 07.00, the tenant may be requested to pay a fee of
NOK 600.
6. The tenant's responsibility
The tenant undertakes to remedy any damage that may occur to the
property, the accommodation and its contents, boats, engines,
tools etc. The tenant is also responsible for any such damage that
may be caused by persons who are part of the rental
arrangement or who the tenant in any other way allows access to the
properties.
A deposit may be required on arrival amounting to NOK 1600 (200
Euro) per housing unit and, if relevant, one boat.
For additional boats a deposit of NOK 800 (100 Euro) per boat
may be required.
Once the tenant has returned the housing unit and the boat in
the agreed condition, the deposit will be returned to the
tenant.
7. Obstacles beyond Din Tur's control
Din Tur can cancel a trip without liability to pay compensation
if it can be justified that the trip cannot be carried out due
to obstacles which are beyond Din Tur's control and which
could not reasonably be expected to have been taken into
account when the contract was entered into, and the
consequences of which neither Din Tur nor any of those responsible
could avoid or prevent. Such obstacles could be, depending on
the particular circumstances, war or acts of war, natural
disasters, dangerous contagious diseases or other events that
must be given a status equal to those mentioned.
If a trip is cancelled before it starts due to obstacles beyond
Din Tur's control, Din Tur undertakes to refund the
tenant immediately all amounts paid. Alternatively, the tenant
has the right to take part in another trip if it is possible for
Din Tur to make an appropriate offer.
On the same terms as those mentioned in the first paragraph of
this section, Din Tur will not be obliged to pay compensation
for the trip being inadequate as a result of such obstacles arising
after the trip has begun. If the trip is cut short by Din Tur,
or if the tenant interrupts the trip on account of such conditions,
the tenant will nonetheless be entitled to a proportionate
reduction in price. Din Tur undertakes to eliminate any risk or
disadvantage for the tenant to the degree this
is possible.
7.1
Any tickets for flights, ferries, coaches etc, arranged by Din
Tur in conjunction with any of our holidays will remain
the responsibility of the relevant transport company.
Therefore any liability arising from delays, missed connecting
flights, etc will be the responsibility of those companies,
and their terms and conditions shall be made available to the
passenger on request. Din Tur as a Tour Operator can not
therefore assume any liability
8. Complaints
Any complaints must be made immediately to the host/hostess or
to the person listed as the contact person.
If the matter cannot be solved immediately, a written complaint
must be sent to Din Tur at the latest 14 days after
the conclusion of the rental period. Din Tur undertakes to
reply to the tenant within six weeks of receiving the
complaint.
9. Norwegian Travel Guarantee Fund
Din Tur is a member of the Norwegian Travel Guarantee Fund. See
www.rgf.no.
